Responsibility

I just got home from work and my body is aching at 3 o’clock in the morning. My feet are sore, my back hurts, my head is heavy, and I’m totally exhausted. I feel like all the energy has drained out of me. Officially, this is my third week of working as a Subject Matter Expert otherwise known as — SME after I got promoted. I didn’t realize how big the responsibility that’s associated with the said position then. I started working at 6 pm that night and was the only SME available for the entire stretch of my shift. I was literally running back and forth from one agent to another answering questions from here and there, and taking escalated calls from irate and upset customers. It was totally not what I’ve expected.

Taking responsibility over things is something I’m not that very good at. I’ve always been a follower and not a leader by choice. I prefer to stay in the background most of the time and get as little attention as I can. But things changed when I accepted the challenge of becoming one of TP Cebu’s SME. I had to take control and direct them on what to do. I take responsibility of providing them with the right resolution to their calls and believe me, it ain’t easy! I only took calls for roughly 3 months and there are quite a lot of things that I know nothing about. Yet I have to pose myself as someone who knows exactly what she is doing when in fact I don’t. However since I already took the position, I guess there’s no turning back at this point. I made it this far already and I’m pretty sure I’m gonna make it till the end.